Helpful Answers
Everything you need to know about working with MSI Experts LTD
Find clear answers to the most common questions about our services, processes, and what to expect when working with MSI Experts LTD. If you don’t see your question here, our team is always happy to provide guidance tailored to your needs.
Compliance
What if I have overdue filings or penalties?
We review your position, file outstanding returns, request penalty relief where possible, and set a compliance calendar to prevent recurrences.
How do you protect our data?
We follow GDPR, sign NDAs on request, use role-based access, and encrypt data in transit and at rest with regular, secure backups.
Onboarding
Can you take over mid-year from another accountant?
Yes. We request a professional handover, import opening balances, reconcile year-to-date activity, and keep all deadlines on track.
What should I prepare for the first meeting/onboarding?
Company registration/ID, VAT/tax numbers, latest trial balance or ledgers, bank details/statements (last 12 months), recent invoices/receipts, and payroll info if applicable.
Can you take over mid-year from another accountant?
Yes. We request a professional handover, import opening balances, reconcile year-to-date activity, and keep all deadlines on track.
How do we get started?
Book a free intro call. We’ll share a short checklist, assign your account manager, set up secure file access, and complete onboarding in 3–5 business days.
Operations
What do you need from us each month?
Invoices/receipts by a set date, bank statements or feeds, and any payroll changes. We handle reconciliations, VAT/tax filings, and send deadline reminders.
Pricing & Billing
How do billing and payments work?
Monthly plans are invoiced in advance; projects use fixed fees (typically 50% upfront, 50% on completion). We accept bank transfer, card, or direct debit.
Do you require a long-term contract?
No lock-in. Plans are month-to-month and can be upgraded or cancelled with 30 days’ notice.
How do you price your services?
Transparent monthly packages (with “from” prices) and fixed-fee projects. You’ll always receive a written quote before we begin.
Remote & Tools
Which accounting tools do you support?
Xero, QuickBooks and Excel. We can migrate your data, set up bank feeds and standardize your chart of accounts.
What’s your typical response time and will I have a dedicated contact?
We reply within 24 hours on business days. You’ll have a dedicated account manager plus backup coverage.
Can we work together remotely?
Yes. We operate fully online with a secure client portal, e-signatures, and video calls. We serve clients across Cyprus and abroad.
Services
Who do you work with?
Sole traders, startups, and SMEs in services, retail/e-commerce, construction, hospitality, and more.
What services do you offer?
We provide bookkeeping, tax returns & VAT, payroll, company setup & compliance, management reporting, advisory/financial planning, and internal controls/reviews.